DAHLIA TUBERS:

POSTAGE

We are unable to send our dahlia tubers and garlic to WA, NT or Tasmania due to quarantine restrictions.

We send elsewhere in Australia only. No international postage.

We only use Express Post from Australia Post to ensure you receive your tubers as quickly as possible. Being a perishable product, and given the warmer weather in some parts of the country, we do not want them in a box for too long! However we are not responsible for any delays or mishandling by Australia Post.

We will aim for shipping to commence from mid-October, however this may be subject to change depending on eye development and other factors out of our control, such as adverse weather conditions.

FARM PICK-UP

We will not be offering farm pick up this year for dahlia tubers.

FARMERS MARKET PICK-UP

Pick-up will be available from either the Woodend Farmers Market (Oct & Nov) or the Kyneton Farmers Market (Nov). Choose your preference at checkout.

COMBINED ORDERS

We allow single shipping for multiple orders. Please choose the ‘Combine Order’ option for any additional orders. Additional orders need to be made with the same details as the first order — name, email, address and payment method.

DAHLIA TUBERS

ISSUES:

Please open your order as soon as you receive them and check all purchased contents. Tubers will be sent in good condition, with a visible eye and firm neck and body.

If tubers that have been sold do not develop as expected, we may need to update your order and will either replace or remove the affected items from your order. If removed, we will provide you with a credit. We will contact you first if this is the case.

If you believe you have received the wrong items, the tubers are damaged or are defective, please contact us within 48hrs of delivery (delivery means to the post office or your home) at fatmagpiefarm2@gmail.com including full details and in-focus photos.

We cannot be responsible for your tubers after this time.

CHANGE OF MIND:

Unfortunately we do not refund or allow returns due to a change of mind.

Please choose carefully!

BIOSECURITY:

Due to TPP restrictions in Victoria, we cannot send any tubers with leaves or ‘green material’ attached. For dahlias, this means a sprout bigger than 10mm. 

For safety’s sake, we will need to cut it off. Don’t worry — the sprout will grow back, and there is no harm done to its development.

We therefore do not offer refunds, cancellations or returns for tubers that have had sprouts cut off.

Being in one of the coldest growing areas, our tubers do take a while to wake up. Only tubers with a formed eye, or one that will develop into an eye will be listed. 

For this reason, quantities may still be a bit low for some cultivars, but I will continue to check them and will likely have another sale a bit later in spring.

Some items may have purchase limits so they can be shared as much as possible. These limits are per shipping address, not per order. 

Our system cannot hold items for you until payment has been made at checkout; the transaction needs to be complete for them to be yours.