FAQs
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POSTAGE
We are unable to send our dahlia tubers and garlic to WA, NT or Tasmania due to quarantine restrictions.
We send elsewhere in Australia only. No international postage.
Important Note:
Dahlia tubers will be posted in accordance with relevant state regulations due to the TPP pest (Tomato Potato Psyllid) if we are allowed to do so. Tubers will only have eyes and no growth because leaves are a potential carrier of the pest. We will keep the website updated to the best of our ability.
Dahlia Tubers and garlic are sent by Express Post to limit the amount of time they are in transit as they are a fresh plant product. However we are not responsible for any delays or other issues due to Australia Post.
FARM PICK-UP
Our farm address will be shown when you place your order and choose this option. We are in the Macedon Ranges near Kyneton and Woodend, just over an hour from the Melbourne CBD.
Dahlia Tubers - An email will be sent to you when they are ready to be picked up. This will be when they are showing visible eyes and may not be immediately after your order is placed. Shipping is from Spring, usually late Sept/early Oct.
Garlic - Our garlic is cured for around 8 weeks and is usually ready during January to the end of March.
Cut Flowers - Please allow 48 hours between discussing and/or placing your order. All flowers are harvested to order during the flower season. This is typically from January to the end of April, but may vary depending on the weather.
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Dahlia Tubers
Issues:
Please open your order as soon as you receive them and check all purchased contents. Tubers will be sent in good condition, with a visible eye and firm neck and body.
If you believe you have received the wrong items, the tubers are damaged or are defective, please contact us immediately so we can discuss and remedy wherever possible.
We cannot be responsible for your tubers after this time.
Change of Mind:
Unfortunately we do not refund or allow returns due to a change of mind. Please choose carefully!